Refund policy

Return Policy

Items are able to be returned within 15 days of purchase. They must be in original packaging and unused. After 15 days, a store credit will be issued.

Plants are not eligible to be returned.

If orders are not picked up within 10 days from purchase, we will contact you first, then return 75% of your purchase to your credit card. A 25% restocking fee will be kept.

We realize things happen-contact us if you are unable to pick up your order and need it held longer-we will move it somewhere safe until you can get here.

You can always contact us for any return questions at retail@naturework.com.